As we begin 2023, people in the UK are facing perhaps the most challenging outlook on their lives and livelihoods for 15 years. The aftermath of last year’s economic turbulence has left many facing financial challenges, while a looming recession means further uncertainty is likely in the year ahead. This article explores why customer centricity is even more relevant.

For many UK workers, recent months can be summed up in one word – challenging. The final quarter of 2022 was marked by inflation increases, rising interest rates, political turmoil, and a drop in mortgage approvals. In this article Steve Bryan looks at the new relationship between protection and mortgage advice.