News.

The latest from The Exeter...

Find out what’s been happening here at The Exeter. Read our latest research, press releases and news about community and charity support.

News.

Find out what’s been happening here at The Exeter. Read our latest research, press releases and news about community and charity support.

More News

07/06/2024

The Exeter reports huge increase in engagement with new Health MOT service and spike in remote GP appointments

  • Nearly 1,000 Health MOTs have been conducted by members to date
  • New offering of unlimited remote GP appointments has led to a 142% increase in appointments being booked between November 2023 and March 2024
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The Exeter reports huge increase in engagement with new Health MOT service and spike in remote GP appointments

21/05/2024

The Exeter appoints Tim Weaver as Head of Customer Experience – Claims

  • The mutual's latest appointment focuses on improving income protection services for both members and intermediaries
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The Exeter appoints Tim Weaver as Head of Customer Experience – Claims

02/05/2024

The Exeter releases its annual claims statistics, revealing that 96% of income protection claims were paid in 2023, totalling £11.3m in payouts for members

  • Overall, 93% of all insurance claims across The Exeter’s total offering were paid, totalling £41.2 million in payouts
  • The total payout for income protection claims grew from £9.9m in 2022 to £11.3m in 2023, while the total payout for health insurance claims increased from £25.4m in 2022 to £28.4m in 2023
  • The most common reasons for an income protection claim were musculoskeletal conditions (42.8%), hip & knee disorders (10.5%) and mental health conditions (7.5%)
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The Exeter releases its annual claims statistics, revealing that 96% of income protection claims were paid in 2023, totalling £11.3m in payouts for members

25/04/2024

Over 3.9m UK workers are uncertain about the best time to purchase insurance products – The Exeter

  • Only 6% of respondents said they did not see the importance of insurance products
  • Yet, 13% of respondents are unsure of when to purchase products
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Over 3.9m UK workers are uncertain about the best time to purchase insurance products – The Exeter

18/03/2024

The Exeter announces new CIO and Head of Insurance Solutions

UK protection and health insurer The Exeter has announced the appointments of Ali Law as Chief Information Officer and Toby Bainbridge in the newly created role of Head of Insurance Solutions.

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The Exeter announces new CIO and Head of Insurance Solutions

05/03/2024

75% of UK health advisers expect interest in private healthcare plans to further increase in 2024 - The Exeter

  • 66% of advisers expect interest in more affordable and guided options to increase
  • 30% of advisers reported feeling worried about keeping up with customer demands this year
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75% of UK health advisers expect interest in private healthcare plans to further increase in 2024 - The Exeter

04/03/2024

The Exeter sees 131% increase in usage of HealthWise member benefits app in 2023

  • Use of the HealthWise member benefits app in 2023 was the highest since the pandemic
  • December saw the highest monthly usage with over 440 appointments booked during the month
  • 63% of usage in 2023 was to book remote GP appointments
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The Exeter sees 131% increase in usage of HealthWise member benefits app in 2023

14/02/2024

Best Advice talks to Peter Hubbard, Chair of The Exeter

"We are on an exciting journey to leverage our culture and technology to provide even better outcomes for our members and advisers."

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Best Advice talks to Peter Hubbard, Chair of The Exeter

30/01/2024

Over a quarter of UK workers forced to cancel insurance policies due to affordability concerns – The Exeter

  • 26% of UK workers who cancelled an insurance policy in the past twelve months chose to do so because they could no longer afford it.
  • Less than half (49%) of workers were aware of the additional benefits included with policies.
  • Almost a quarter (24%) cancelled as they had not previously made a claim.
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Over a quarter of UK workers forced to cancel insurance policies due to affordability concerns – The Exeter

23/01/2024

Over 20 million UK workers suffering mental health strain due to cost-of-living crisis and NHS delays – The Exeter 

  • 75% of UK workers express concern over the rising cost of living. 
  • More than half (52%) fear they may be unable to afford their mortgage or rental payments. 
  • 58% of workers are anxious about their ability to pay for utilities and food bills. 
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Over 20 million UK workers suffering mental health strain due to cost-of-living crisis and NHS delays – The Exeter 

09/01/2024

Broker advice still vital for consumers as 80% of UK workers wait to see an adviser before taking out an insurance policy

  • Almost four out of five UK workers – equal to more than 26 million people – would prefer to consult an adviser before buying an insurance product.
  • The research surveyed 2,000 UK employees, and only 21% reported that they would not wait for financial advice.
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Broker advice still vital for consumers as 80% of UK workers wait to see an adviser before taking out an insurance policy

05/12/2023

44% of UK workers overestimate the cost of income protection, life cover and cash plan policies, according to The Exeter

  • 40% of UK workers report that affordability continues to be the most important consideration when buying insurance
  • Yet, 37% of UK workers overestimate the costs of income protection and life cover policies
  • 59% overestimate cash plan policy costs, while almost a third (32%) responded with "I don't know" when asked to estimate the cost
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44% of UK workers overestimate the cost of income protection, life cover and cash plan policies, according to The Exeter

23/11/2023

UK workers in precarious position as more than 10 million overestimate value of Statutory Sick Pay – The Exeter

  • Almost a third of UK workers (32%) overestimate the value of Statutory Sick Pay – which currently stands at £109.40 per week
  • According to the Exeter’s Health & Financial Fears 2023 report, women (20%) are more likely than men (18%) to not receive any employer sick pay at all
  • Only 6% of all UK workers surveyed say that income protection was unimportant, highlighting the potential for income protection insurance to provide working Britons with a wider financial safety net
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UK workers in precarious position as more than 10 million overestimate value of Statutory Sick Pay – The Exeter

15/11/2023

Two-thirds of UK workers turning to private healthcare services, The Exeter reports

  • 64% of workers surveyed admitted to using at least one form of private healthcare, up from 53% in 2022
  • The proportion of UK workers who found it difficult to access NHS treatments or encountered delays in being given a GP appointment rose by 10% from 2022 (61%) to 2023 (74%)
  • Higher living costs leads to concerns about affordability of private medical cover – figures rising from 17% in 2022 to 21% in 2023
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Two-thirds of UK workers turning to private healthcare services, The Exeter reports

10/11/2023

The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members

  • The new services and benefits, which will be available through HealthWise, also include the introduction of an NHS repeat prescription service
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The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members

25/10/2023

Men saving 30% more than last year, while women have added only 7% more to their saving pots, finds The Exeter

  • UK workers are still struggling to save, with over a third (38%) saving less than £100 per month
  • On average, male workers saved 30% more in 2023 than in 2022, while female workers only increased their savings by 7% over the same period
  • Only 11% of women hold or are currently applying for an income protection policy compared to 16% of men
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Men saving 30% more than last year, while women have added only 7% more to their saving pots, finds The Exeter

03/10/2023

The Exeter appoints Michael Payne as new Commercial Director

  • Payne brings extensive experience in leading sizeable teams through transformation and operations programmes for FTSE 100 companies
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The Exeter appoints Michael Payne as new Commercial Director

27/09/2023

Cost of living crisis leaves almost 3 in 5 UK workers concerned about affording essential food and utility bills – The Exeter

  • The equivalent of 19m UK workers anxious over affording food and utility bills, based on ONS employment data1
  • Fear of missing mortgage or rental payments was the fastest rising concern in 2023
  • Three quarters (75%) of UK workers are worried about a future rise in the cost of living
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Cost of living crisis leaves almost 3 in 5 UK workers concerned about affording essential food and utility bills – The Exeter

08/09/2023

Use of HealthWise platform in 2023 already surpassing 2022 total, the Exeter reveals

  • Use of the HealthWise service in July 2023 is almost three times higher than July 2022
  • Increased uptake is being driven by remote GP services, but mental health support and physiotherapy sessions are also significantly higher than last year
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Use of HealthWise platform in 2023 already surpassing 2022 total, the Exeter reveals

03/08/2023

The Exeter launches new, ground-breaking claims experience; in partnership with UnderwriteMe.

  • The ‘first of its kind’ development will support income protection claims, before expanding to cover the provider’s life insurance policies later in 2023.
  • The UnderwriteMe backed system will offer a more personalised claims experience to members and more claims decisions from the very first point of contact.
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The Exeter launches new, ground-breaking claims experience; in partnership with UnderwriteMe.