Best Advice talks to Peter Hubbard, Chair of The Exeter
"We are on an exciting journey to leverage our culture and technology to provide even better outcomes for our members and advisers."
Over a quarter of UK workers forced to cancel insurance policies due to affordability concerns – The Exeter
- 26% of UK workers who cancelled an insurance policy in the past twelve months chose to do so because they could no longer afford it.
- Less than half (49%) of workers were aware of the additional benefits included with policies.
- Almost a quarter (24%) cancelled as they had not previously made a claim.
Over 20 million UK workers suffering mental health strain due to cost-of-living crisis and NHS delays – The Exeter
- 75% of UK workers express concern over the rising cost of living.
- More than half (52%) fear they may be unable to afford their mortgage or rental payments.
- 58% of workers are anxious about their ability to pay for utilities and food bills.
Broker advice still vital for consumers as 80% of UK workers wait to see an adviser before taking out an insurance policy
- Almost four out of five UK workers – equal to more than 26 million people – would prefer to consult an adviser before buying an insurance product.
- The research surveyed 2,000 UK employees, and only 21% reported that they would not wait for financial advice.
44% of UK workers overestimate the cost of income protection, life cover and cash plan policies, according to The Exeter
- 40% of UK workers report that affordability continues to be the most important consideration when buying insurance
- Yet, 37% of UK workers overestimate the costs of income protection and life cover policies
- 59% overestimate cash plan policy costs, while almost a third (32%) responded with "I don't know" when asked to estimate the cost
UK workers in precarious position as more than 10 million overestimate value of Statutory Sick Pay – The Exeter
- Almost a third of UK workers (32%) overestimate the value of Statutory Sick Pay – which currently stands at £109.40 per week
- According to the Exeter’s Health & Financial Fears 2023 report, women (20%) are more likely than men (18%) to not receive any employer sick pay at all
- Only 6% of all UK workers surveyed say that income protection was unimportant, highlighting the potential for income protection insurance to provide working Britons with a wider financial safety net
Two-thirds of UK workers turning to private healthcare services, The Exeter reports
- 64% of workers surveyed admitted to using at least one form of private healthcare, up from 53% in 2022
- The proportion of UK workers who found it difficult to access NHS treatments or encountered delays in being given a GP appointment rose by 10% from 2022 (61%) to 2023 (74%)
- Higher living costs leads to concerns about affordability of private medical cover – figures rising from 17% in 2022 to 21% in 2023
The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members
- The new services and benefits, which will be available through HealthWise, also include the introduction of an NHS repeat prescription service
Men saving 30% more than last year, while women have added only 7% more to their saving pots, finds The Exeter
- UK workers are still struggling to save, with over a third (38%) saving less than £100 per month
- On average, male workers saved 30% more in 2023 than in 2022, while female workers only increased their savings by 7% over the same period
- Only 11% of women hold or are currently applying for an income protection policy compared to 16% of men
The Exeter appoints Michael Payne as new Commercial Director
- Payne brings extensive experience in leading sizeable teams through transformation and operations programmes for FTSE 100 companies
Cost of living crisis leaves almost 3 in 5 UK workers concerned about affording essential food and utility bills – The Exeter
- The equivalent of 19m UK workers anxious over affording food and utility bills, based on ONS employment data1
- Fear of missing mortgage or rental payments was the fastest rising concern in 2023
- Three quarters (75%) of UK workers are worried about a future rise in the cost of living
Use of HealthWise platform in 2023 already surpassing 2022 total, the Exeter reveals
- Use of the HealthWise service in July 2023 is almost three times higher than July 2022
- Increased uptake is being driven by remote GP services, but mental health support and physiotherapy sessions are also significantly higher than last year
The Exeter launches new, ground-breaking claims experience; in partnership with UnderwriteMe.
- The ‘first of its kind’ development will support income protection claims, before expanding to cover the provider’s life insurance policies later in 2023.
- The UnderwriteMe backed system will offer a more personalised claims experience to members and more claims decisions from the very first point of contact.
The Exeter appoints two new Independent Non-Executive Directors to its board
- Suzanne Clark and Kelvin Malayapillay join the mutual, effective from July 2023
The Exeter launches new Income Protection features to fill support gap for members starting first jobs or experiencing redundancy
- The Exeter will provide enhanced support to members starting full-time work after finishing full-time education, and therefore may lack the financial evidence to make a claim
- If a member is made redundant and is facing financial difficulties, the new redundancy premium holiday feature waives their premiums for up to three months
The Exeter’s Head of Healthcare Distribution, Karen Woodley, joins the Association of Medical Insurers and Intermediaries Executive Committee
18 May 2023 – UK protection and health insurer, The Exeter, has today announced that its Head of Healthcare Distribution, Karen Woodley, will be joining the Association of Medical Insurers and Intermediaries Executive Committee (amii).
The Exeter pays out almost £10 million in income protection claims, according to newly released 2022 data
- The Exeter paid out £9.9 million to its members in 2022, with the most common reason for claim being musculoskeletal conditions
- The average age of a claimant was just 36 years old on its Income First Product, demonstrating the importance of income protection for younger generations.
The Exeter appoints Claire Hird as its new Customer Service Director
Protection and health provider The Exeter has announced the appointment of Claire Hird as its new Customer Service Director*. Hird joined at the start of the new year and will oversee the underwriting, claims, and customer service functions.
Quality of product tops the priority list for customers when buying insurance, finds The Exeter
- Customers prioritise high quality (99%), affordability, and customer service (98%) the most when choosing insurance products
- 98% of respondents also rated companies having a strong track record of paying claims as ‘important’
- Of the sample, 1,526 (76%) said they were confident that an insurance company would pay out on their protection claim
The Exeter launches new Health+ guided option to offer lower cost healthcare alternative
Leading UK protection and health insurer The Exeter, has announced the inclusion of a new guided option to its five-star Defaqto-rated Health+ product, providing wider choice and a lower cost alternative for those looking to access private healthcare.