We all face vulnerable circumstances at different points in our lives. At The Exeter, we are committed to protecting the best interests of all our members. That's why we have worked closely with the Financial Vulnerability Taskforce (FVT) to adopt the 'Vulnerable Customers Charter'. Our teams are receiving training to spot and deal with vulnerability to best support our members.
Development of the Charter was undertaken with support from the Personal Finance Society (PFS) and lays out nine statements that underpin the work of the FVT. You can read the charter below.