At the start of 2026, we introduced a series of enhancements to our NHS cash benefit. The aim was to make the benefit easier to use and provide greater value for members receiving treatment through the NHS. Six months on, our data suggests those enhancements are having an impact.

Providing you and your clients with the best possible outcomes and experience takes a team effort. 

While inflation has eased from recent highs, many households are still struggling to make ends meet. Our research shows that 41% of UK adults feel less financially secure than they did a year ago, and only 22% say they are “very confident” their family would be financially secure if something unexpected happened¹. It’s a reminder of just how many people are only one event away from real financial hardship.

In the last few years, artificial intelligence has moved from the margins of financial services into the mainstream, influencing everything from how people research products to how they manage their day-to-day money. Consumers are increasingly using AI tools to compare product options, interpret complex information and make decisions about their financial security.

In the world of protection insurance, trust is everything. It’s the foundation on which customers make decisions about safeguarding their financial future. But trust must be earned, and maintained, through transparency, especially when it comes to income protection claims.

Our research found that most advisers are confident talking to clients with serious or multiple health conditions¹, but do clients have the same level of confidence?