More Insights

05/09/2023

Customer service - don’t forget the human touch

We live in an age when ordinary people can send information across continents with a few keystrokes using multiple media types such as WhatsApp, text messages, or email. Yet whilst the benefits of digital development are widespread - with speed and convenience often being called-out, we must not forget the value of a human touch – especially when it comes to service.

Read more
Customer service - don’t forget the human touch

05/09/2023

In profile - Claire Hird, The Exeter

Claire Hird has spent the bulk of her career in the home insurance arm of Legal & General (L&G), growing her considerable experiencing managing teams at the front line, including moving into the role of operations director, where she looked after all of the customers and claims side of the business.

Read more
In profile - Claire Hird, The Exeter

23/08/2023

Nearly half of remote GP appointments result in a referral

With the current wait for NHS treatments on the rise, it’s not always possible for patients to be seen when needed. With our member benefits app, HealthWise, our members have access to remote GP appointments where they can speak to a GP and get treated quicker, meaning they’ll feel better sooner too.

Read more
Nearly half of remote GP appointments result in a referral

21/06/2023

The growing interest in private healthcare – what do advisers need to know?

Karen Woodley, Head of Healthcare Distribution at The Exeter, examines some of the key factors that go into ensuring consumers get the right level of health insurance cover and healthcare options as demand for private access continues to grow.

Read more
The growing interest in private healthcare – what do advisers need to know?

26/04/2023

Consumer Duty guidance

With just weeks left until the new Consumer Duty takes root, The Exeter shares guidance to help the protection industry be ready for the deadline.

Read more
Consumer Duty guidance

18/04/2023

The shape of health insurance in 2023

The private health insurance landscape is shifting in the UK as the cost of living crisis pinches budgets and prompts consumers to consider cutting costs. 

Read more
The shape of health insurance in 2023