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Featured Insights
13/09/2023
Why is consumer behaviour so different when it comes to income protection?
In times of economic uncertainty, there is arguably no better time to protect ourselves against the unforeseen impact of illness or injury on our ability to earn a living. Yet, whilst overall sales of income protection insurance increased in 20221, they have not reached the same heights as other forms of insurance, especially considering the current increase in demand for health insurance.
03/04/2023
The new relationship between protection and mortgage advice
For many UK workers, recent months can be summed up in one word – challenging. The final quarter of 2022 was marked by inflation increases, rising interest rates, political turmoil, and a drop in mortgage approvals. In this article Steve Bryan looks at the new relationship between protection and mortgage advice.
More Insights
05/09/2023
Customer service - don’t forget the human touch
We live in an age when ordinary people can send information across continents with a few keystrokes using multiple media types such as WhatsApp, text messages, or email. Yet whilst the benefits of digital development are widespread - with speed and convenience often being called-out, we must not forget the value of a human touch – especially when it comes to service.
05/09/2023
In profile - Claire Hird, The Exeter
Claire Hird has spent the bulk of her career in the home insurance arm of Legal & General (L&G), growing her considerable experiencing managing teams at the front line, including moving into the role of operations director, where she looked after all of the customers and claims side of the business.
23/08/2023
Nearly half of remote GP appointments result in a referral
With the current wait for NHS treatments on the rise, it’s not always possible for patients to be seen when needed. With our member benefits app, HealthWise, our members have access to remote GP appointments where they can speak to a GP and get treated quicker, meaning they’ll feel better sooner too.
21/06/2023
The growing interest in private healthcare – what do advisers need to know?
Karen Woodley, Head of Healthcare Distribution at The Exeter, examines some of the key factors that go into ensuring consumers get the right level of health insurance cover and healthcare options as demand for private access continues to grow.
26/04/2023
Consumer Duty guidance
With just weeks left until the new Consumer Duty takes root, The Exeter shares guidance to help the protection industry be ready for the deadline.
18/04/2023
The shape of health insurance in 2023
The private health insurance landscape is shifting in the UK as the cost of living crisis pinches budgets and prompts consumers to consider cutting costs.