The continuing evolution of digital underwriting has been key to reshaping our industry. It’s brought speed and innovation to the forefront of our thinking and helped us to deliver better experiences for both advisers and their clients.

In 2024, the United Kingdom has undergone something of a transformation. A new government has stepped into power, inflationary pressures are easing, and mortgage rates from some providers have started to fall. But the horizon isn’t without one or two clouds. 

Did you know that according to the Association of Mortgage Intermediaries (AMI), only one in two advisers regularly revisit their client’s protection needs? 

With everything advisers need to do to protect clients and comply with Consumer Duty, revisiting existing client’s needs can sometimes fall lower down the priority list. But for those advisers who don’t have time to revisit protection conversations, they could be missing a great opportunity. Not just to ensure clients are adequately protected, but to demonstrate the value of the advice to clients. 

Harvey, an events company owner with an active role in producing events, was in his 20s when he took out income protection insurance with The Exeter. In his early 30s he started to experience numbness in his feet but didn’t give it much thought.

Added value services have become a common feature of health and protection insurance policies over the past decade. Today, policyholders can access a wide range of holistic services, from private GP helplines and physiotherapy to mental health support, helping them to manage their health and wellbeing and, with some policies, their families too.

Recent YouGov findings, have shown the economy (51%) and health (46%) as being the most important issues facing the country, according to UK citizens. With the economy slipping into recession and the NHS facing continued challenges, it’s no surprise that people have reason to be concerned.