Our Membership Benefits

Member Benefits

HealthWise - The smart way to take care of yourself

As a member of The Exeter, you and your family have access to HealthWise, our member benefits service.

HealthWise is designed to help keep you healthy and happy every day. It offers quick and convenient medical advice and treatments that can be accessed from anywhere in the world through our HealthWise app on your smartphone or tablet.

What’s more, HealthWise can be used without the need to claim on your policy, using HealthWise will never affect your premiums or any No Claims Discount. Consultations are for each policyholder, and if you use the service for your children, the service will be deducted from you allowance.

Here’s what HealthWise offers you in addition to your policy:


For all members:

GP on demand and prescription service (up to 4 consultations each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen1.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.

The service offers clinical advice and guidance, and GP’s can issue a prescription if required or recommend further treatment.

Second medical opinion service* (up to 2 consultations each year)

Sometimes we all need a second opinion to help make a difficult decision. You can use HealthWise to access a second medical opinion, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could provide a different treatment plan, or just valuable reassurance.


*Not available for Cash Plan members.


For income protection and health insurance members:

Physiotherapy (up to 6 consultations each year)

With HealthWise you can also receive assessment, diagnosis and treatment of musculoskeletal conditions. With access to a network of physiotherapists, you can get the help you need via video consultation.

Mental health support (up to 6 consultations each year)

HealthWise gives you access to fully trained specialists who can assess and treat a range of mental health conditions including anxiety, depression & substance abuse, as well as offering emotional and behavioural support. The service is provided by video consultation with therapists via the app.


For life cover members:

Lifestyle coaching (up to 6 consultations each year)

With HealthWise, you can access lifestyle coaching, which is designed to take a holistic view across a range of areas that can affect your health, wellbeing and happiness.

Lifestyle coaching is designed to tackle any problems that exist and deliver long-term and sustainable improvements, for example helping manage medical conditions such as diabetes.

Nutritional advice (up to 6 consultations each year)

With HealthWise you can receive one-to-one consultations with a nutritionist who can help you stay on top of your diet. The consultations aim not just to improve your health and wellbeing but also help you gain an understanding of the main food groups (fat, protein, carbohydrate), vitamins and minerals to help make long-term, sustainable changes to your diet. All consultations are all conducted by fully qualified and registered nutritional consultants.


Services available: Weekdays 8am-7pm GMT, Saturday 9am-1pm GMT (GP on demand only), excluding Bank Holidays.


How to access HealthWise

The HealthWise app is now available to members.

The HealthWise app is available to members, and can be downloaded for free from the App Store or Google Play. You will need your policy details in order to activate your HealthWise account.

Apple Store  Google Play

HealthWise and all member benefits provided by The Exeter don’t form part of any policy, so could change over time. Should you use the HealthWise service and proceed to make a claim on your policy, it is likely that we will require further medical information to assess your claim.


App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Apple Store

Registration queries: 0345 123 3201

For technical queries, please contact Square Health: 0345 140 3000


1 http://www.pulsetoday.co.uk/home/finance-and-practice-life-news/gp-appointment-numbers-increased-by-75-over-two-years/20034521.article

https://www.telegraph.co.uk/news/2018/08/09/doubling-long-waits-see-gp-record-pressures-ae-revealed/