UK health and life insurer, The Exeter, has today announced its 2025 claims statistics, reporting that over £71m was paid out to members across its health insurance, income protection and life insurance products last year.
£51.9 million paid in health insurance claims
Health insurance accounted for the largest proportion of claims paid, with £51.9m paid in 2025, and members making more than 16,500 new claims. Musculoskeletal and connective tissue disorders and claims related to cancer were the most common reasons for claim, highlighting the continued strong demand for private health insurance.
Income protection claims increase year-on-year
93% of new income protection claims were paid in 2025 with 1,140 claims paid – an increase of 4.5% on 2024. £14m was paid across all income protection claims - a 12% rise from 2024.
The average age of an income protection claimant on its Income First Product was 37, with claim durations typically lasting 74 weeks for a full-term policy and 70 weeks for a limited benefit policy. Amongst ongoing claims is one member who has received continuous support from an income protection policy for over 28 years - a powerful example of the long-term financial security that the product can offer.
95% of life insurance claims paid
In 2025, 95% of life insurance claims were paid totaling more than £5.2m, with The Exeter also paying over £150,000 in terminal illness claims. The average age of members at claim for life insurance was 58, and 53 for terminal illness.
Suzy Esson, Chief Operating Officer at The Exeter said:
“Behind every claim is a real person facing a difficult time in their life, whether it is injury, illness or loss of a loved one. The claims paid out in 2025 highlight not only the commitment we have to our members, but the important role advisers play in recommending insurance products for their clients.
At The Exeter, we continue to invest in modern technology to support efficient, high quality claims handling, but technology is only part of the picture. We also invest heavily in developing skilled, experienced claims handlers who are trusted to use their judgement, understand each member’s circumstances and provide the right level of support throughout the claims journey. Together, this enables us to deliver a claims service that is responsive, personal and focused on achieving positive outcomes for our members.”
ENDS
PR Contact
Tom Stewart-Walvin, Rostrum
T: +44 (0)7855 689 302
E: theexeter@rostrum.agency
About The Exeter
The Exeter is a multi-award-winning UK health and life insurer supporting UK families in the event of ill health or injury. Specialising in health insurance, income protection, and life insurance, The Exeter is a mutual friendly society, owned by its members and run for their benefit.
The Exeter is a trading name of Exeter Friendly Society Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register number 205309) and is incorporated under the Friendly Societies Act 1992 Register No. 91F with its registered office at Lakeside House, Emperor Way, Exeter, England EX1 3FD.