Need to make a claim?
That’s why we’re here.

When making a claim we will need you to provide the following information so that we can assess your claim as quickly as possible:

• Details of your illness or condition. This includes dates of your first symptoms and the first day you were absent from work.
• Your occupation details, including the name and address of your employer (if applicable).

We will also need to complete a financial assessment. To do this, we review your personal taxable income in the 12 months immediately before your illness or injury and require the following:

Please also tell us about any other income that you may be receiving when your waiting period finishes.

This includes:

• Payments from your employer e.g. Company Sick Pay (but not Statutory Sick Pay)
• Any continuing income or dividends from your business
• Pension payments (unless you received these before your policy started)
• Payments from similar insurance benefits.

You can register your claim in any of the following ways:

However you decide to claim, we will ask you for your contact details, details of the life covered and the type of claim you wish to register, either a life or terminal illness claim.

However you decide to claim, please have the name of the policyholder, the policy number and basic information about the reason for claiming close to hand.