We know this isn’t an easy topic to think about. But it’s important to understand all of the ways your policy can support you.

What is a terminal illness?

A terminal illness is an illness that can’t be cured and is likely to shorten life, usually within 12 months.

What is terminal illness cover?

Terminal illness cover is included as part of your life insurance. It means that if you’re diagnosed with a terminal illness, you may be able to receive the full benefit from your policy early. 

This can give you more flexibility and control at an important time. Whether that’s focusing on the people who matter to you, managing day-to-day expenses, planning ahead, or simply making choices that feel right for you and your situation.

Making a terminal illness claim

If you’re facing a terminal illness diagnosis, we’re here to support you. Our dedicated claims team will guide you every step of the way. They’ll explain what’s needed, help gather any information required, and keep you updated along the way, so you always know what to expect.

We aim to handle claims with care, sensitivity and as quickly as we can, so you can focus on what matters most to you.

If you ever need to start a claim, you can contact us using the details below:

Phone: 0300 123 3201
Email: ipclaims@the-exeter.com