Claims stats 2024

We know that every claim we pay makes a real difference in our members lives. That’s why we take time each year to reflect on the support we’ve provided.  

Here are some highlights from 2024: 

• We paid out a total of £61 million in claims
• £17.7 million went towards income protection and life insurance (including terminal illness)
• £41.8 million was paid in health insurance claims
• We approved 90% of our member’s health insurance claims and paid 100% of life insurance claims.

These numbers aren’t just statistics – they represent reassurance, financial security, and support when it's needed most. We’re proud to be there for our members during life’s most challenging moments. 

Our CEO, Isobel Langton wanted to acknowledge this too:

“No one wants to be in a position where they need to make an insurance claim - especially when the claim is due to ill health, injury, or the loss of a loved one.

Our latest claims figures highlight the valuable peace of mind that insurance can provide and also reflects our ongoing commitment to supporting our members when they most need us.”