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Claims paid = differences made

Our standout stats from last year

Every claim we pay makes a big difference to someone’s life. So we know that claims paid are more than just numbers. Check out some of our standout stats from last year.

Let’s begin >
An overview
Man holding baggage
We paid out

£0m

in claims last year

Prefer cash? You’d need 82 briefcases to stuff all those £100 notes in.

Which weigh a total of 412kg. Eek.

Our income protection statistics

0%

of IP claims paid

That’s like a T-rex without his little arms – almost perfect.

Toy T-Rex with its arms on the floor
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£ 0 m

paid out in total for IP

That’s enough to fill 3 Olympic sized swimming pools in pound coins!

Stack of pound coins, with diver jumping of the top
Hand holding up a tower of people
Total number of IP claims paid is

0

If you stacked each of the people we've paid in claims on top of each other it would measure to 1.5 Ben Nevis' tall.

Hand holding up a tower of people
Our longest IP payout spans

0 years

You could take a trip to Neptune and back in that time.

Hand holding up a tower of people
Our shortest IP payout spanned

0 days

That's not even a full music festival.

Our average long-term IP payout

0 weeks

In hours, that's long enough to 'master' a new skill!

Most paid out on a single claim so far

0 k

That's enough £20 notes to wrap Big Ben.

Number of claims we were unable to pay

0

That’s less than 4 people per month! Not even enough to fill one half of a 5 a side football match.

The youngest IP claimant was born in

0

The same year we waved goodbye to CDs and welcomed digital downloads with open arms.

The average IP claimant was born in

0

The same year that mullets strutted the street for the first time.

Claims by illness and deferred period
Why we were unable to pay 40 claims

Misrepresentation at the point of application

0%

Claim not meeting our disability definitions

0%

Other:

0%

Our health claim statistics

0%

of health claims paid

92 just so happens to be the same number of letters in the world’s longest place name:

Sign showing the name of a place called 'TAUMATA-WHAKATANGI-HANGA-KOAUAU-O-TA-MATEA-URE-HAEA-T-URI-PUKAKA-PIKI-MAUN GA-HORO-NUKU-POKAI-WHENUA-KI-TANA-TAHU'
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£ 0 m

paid out in health claims

That’s enough cash to buy a private island in the Caribbean.

Deck chair on a beach, with a palm tree in the backdrop
Hand holding up a tower of people

0

of our members make a health claim

You could fill the Royal Albert Hall four nights running with that crowd. Encore!

Hand holding up a tower of people

0

outpatient treatments

That’s enough bums on seats to fill 765 double decker buses.

Hand holding up a tower of people

0 k

is the average value of a health claim over £20K

That’s enough 1ps to cover Liverpool’s Penny Lane.

Our life insurance statistics
We paid out a total of £1.5m in life claims during 2023 – making a big difference for our members and their families when they needed it most.
We paid out

0 %

of death claims

0 k

paid out in death claims

0 k

is the average death claim payout

We paid out

0 %

of terminal illness claims

0 k

paid out in terminal illness claims

0 k

is the average payout for terminal illness claims

The value of HealthWise,
our free health and wellbeing app for members

Hand holding phone showing HealthWise app

Percentage increase in usage since 2022:

0 %

Total service usage (sessions booked)

0

Number of remote GP consultations booked

0

Number of physio consultations (remote and and face-to-face)

0

Number of mental health therapy sessions

0

Number of lifestyle & nutrition consultations

0