GP on demand (up to 4 sessions each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced, UK-based GPs without leaving home, or from anywhere in the world.

GP on demand is available Mon – Fri 8am – 7pm (excluding Bank Holidays) and Saturday 9am – 1pm. It can offer clinical advice and guidance, issue a prescription if required and recommend further treatment.

Second medical opinion (up to 2 assessments each year)

Sometimes we all need a second opinion to help make a difficult decision. You can use HealthWise to access our exclusive second opinion service, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could provide a different treatment option, or just valuable reassurance.

Our second medical opinion service can be accessed up to twice a year.

Physiotherapy (up to 6 sessions each year)

With HealthWise you can also receive diagnosis and treatment of musculoskeletal problems. With a network of over 5,000 physiotherapists, chiropractors and osteopaths across the UK, members can access the help they need via video consultations.

Counselling and cognitive behavioural therapy (up to 6 sessions each year)

HealthWise also gives you access to counsellors who can assess and treat mental health conditions as well as offering emotional and behavioural support. The service is provided by video consultation with therapists via the app

How to access HealthWise

HealthWise is available for both iOS and Android and can be downloaded for free from the Apple App Store or Google Play. You will need your Health+ policy details in order to activate your HealthWise account.

HealthWise and all member benefits provided by The Exeter don’t form part of any policy, so could change over time.


Health+ Guide


Health+ IPID (Policy Summary)


Health+ Policy Document